sip69 FAQ

Navigate to the login page on sip69.app and click the "Forgot your password?" link. Enter the email address associated with your account, and we will send you a secure password-reset link within a few minutes. Click the link, verify your identity using the one-time code sent to your email, and then create a new password. Your new password should be at least 12 characters long and include a mix of letters, numbers, and symbols. Once you have set your new password, sign in immediately and enable two-factor authentication via your account settings to strengthen security. If you do not receive the reset email, check your spam folder or contact our support team to verify your account status.

Once you upload your government-issued ID and proof of address, our compliance team reviews your submission within standard business hours. Verification typically completes within 24 to 48 hours. You will receive an email confirming whether your documents were accepted or if additional information is needed. Until verification is complete, you cannot deposit or withdraw funds, though you can explore our platform and view available markets. If your submission is rejected, the email will explain which document was unclear and what information we require. You can resubmit updated documents immediately; there is no limit to resubmissions during the verification process.

If your deposit via DANA, e-wallet, mobile banking, or a bank transfer fails to reach your sip69 balance, the payment typically returns to your original account within 1 to 3 business days, depending on your bank or e-wallet provider. Check your transaction history on sip69 to see if the deposit was recorded; if it shows as "pending," wait for the status to update before retrying. If the transaction appears as "failed" and your funds have not been refunded after three days, contact our support team with your transaction reference number. For virtual-account transfers via local payment, online payment, e-wallet, or mobile banking, verify that you used the correct account number and that your transfer amount matched the deposit request exactly. Our system rejects transfers that do not match the specified amount.

Our weekly cashback offer is calculated on your net losses across all game categories during a seven-day period. To qualify, your account must be fully verified and you must have completed at least one deposit. Cashback is credited automatically every Monday and appears in your account balance without requiring any additional claim step. The percentage of cashback varies depending on your account activity level and is stated clearly in your account dashboard under "Promotions." Cashback credits are subject to standard turnover requirements before withdrawal. Details on the specific percentage rates and turnover conditions are available in your account settings and on our Terms & Conditions page. Cashback does not apply during promotional blackout periods.

Yes, we at sip69 support deposits and withdrawals via virtual-account transfers from all four major Indonesian banks: local payment, online payment, e-wallet, and mobile banking. When you select a bank transfer at deposit, we generate a unique virtual-account number linked to your sip69 account. Transfer the exact amount you requested to that virtual account from your personal bank account; the funds will be credited to your sip69 balance automatically once the transfer is confirmed by the bank, typically within minutes during business hours. For withdrawals, initiate a request from your sip69 account, select your bank, and provide your account details; our finance team will review your request within standard windows and process the transfer to your registered bank account. Virtual-account transfers are available seven days a week and do not incur additional fees on the sip69 side, though your bank may charge standard transfer fees.

Our sip69 platform offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger, all streamed in real-time from professional studios. Sports markets cover football (Liga 1, Piala Indonesia, Champions League, Premier League), as well as MotoGP and badminton tournaments. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets focus on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own set of rules, payout structures, and minimum/maximum stake limits, all clearly displayed before you enter a game. New users are encouraged to read the game rules page before their first session to understand how odds and payouts work.

To request deletion of your personal data from sip69, contact our support team via email and provide your account username or email address. Your request will be logged and reviewed by our compliance officer within ten business days. Please note that we cannot delete data that is required by law (such as KYC records for anti-money-laundering compliance) or data relating to financial transactions already completed. After your account is closed and your data-retention period expires, we will delete personal information that is not subject to legal hold. You may also request a copy of all data we hold about you at the same time; this will be provided in a standard data-export format within the same ten-business-day window. Full details are available in our Privacy Policy

We at sip69 aim to respond to all support inquiries within 24 hours during business days. Urgent account-security issues (such as unauthorised access or payment disputes) are prioritised and typically receive an initial response within 4 hours. General questions about game rules or account features are often resolved within 8 to 12 hours. During public holidays (Idul Fitri, Idul Adha, Imlek, or Nyepi), response times may be longer, and we will notify you of any delays when you submit your inquiry. You can check the status of your support ticket by logging into your sip69 account and viewing your open tickets. Email our support team using the contact form on the FAQ page or send a direct message from within your account dashboard.

sip69 services are available in jurisdictions where online gaming and sports betting are permitted by local law. We do not offer our services in locations where such activities are prohibited. Users are responsible for verifying that access and use of sip69 comply with the laws of their own jurisdiction. Our platform is designed to serve users in Indonesia and other supported regions; we conduct periodic geographic verification and may restrict access to users whose location falls outside permitted zones. If you are uncertain whether our services are available in your location, please consult your local regulations or contact our support team for clarification. Our Legal Notice page contains more information about the jurisdictional framework under which we operate.